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Shipping & Returns

Shipping: 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Most of our items ship on a flat rate basis. Within the US, the shipping rate is $7.50 (free shipping over $100). For international addresses, our shipping is $19.99 (free shipping over $200). 

Please also note that the shipping rates for some items we sell are weight-based. This will be noted with the item. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return Policy:

Your satisfaction is very important to us.  If for any reason you are dissatisfied with one of our products, you may return it within 7 days of receipt for a refund less shipping costs (shipping costs are not refundable). We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  

Returns must be pre-authorized by contacting us via email or phone.

As we are always looking for ways to improve our collection, it would be most helpful to us if you would provide a brief explanation as to the nature of your dissatisfaction.

In all cases of returns, merchandise must be in new, re-sellable condition (tags/stickers still attached, etc). Washed or laundered items, food, and soap / bath products, and special orders cannot be returned. Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Once we have received your return, and have examined it and verified that the return conditions have been met, we will issue your credit. Any items not in the correct packaging or in new condition as described above will be charged a 50% restocking fee. 

 

Washed or laundered items, food, soap / bath products, and special orders cannot be returned. 


Items returned to us and damaged in the shipping process cannot be refunded (you must then make a claim to the shipping company, so they can refund you). Take care when repacking the item(s), and (if it is a breakable item) purchase shipping insurance if not automatically included by the shipper.

 

Exchanges:

If you wish to make an exchange, please contact us to make arrangements. Exchanges for a different product will be billed shipping charges, plus any difference in product price.

 

Errors:

If we have made a shipping error, please contact us immediately, so we can work out a solution. Often this means we will pick up the order at our expense, and once we have verified the error, send you the correct merchandise. If the merchandise is no longer available, we will refund your purchase. Error claims must be made within 2 days of receipt of your order.

 

Shipping Damages:

Please examine your package immediately upon receipt. If there is shipping damage, you must notify us within 2 days of receipt, by e-mail, and we will arrange for carrier to verify shipping damage. You must keep all shipment packaging, as the carrier may require it in order to verify damages. Damaged items will be replaced with the same item and we may require that the item be returned prior to exchange. If an item cannot be replaced due to unavailability, then we will refund your purchase.